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Understanding "Legal Template Not Found" message

Discover what - Legal Template Not Found - means in the developer console. Learn how this impacts cookie banner visibility when site visitors access from unsupported locations.
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Andrew Sidorkin
Updated 1 month ago

This article will explore what this message means, its implications for your website, and how to address it effectively.


## Why Does "Legal Template Not Found" Appear?

The message "Legal Template Not Found" typically appears in the developer console when a visitor accesses your website from a location that is not supported by any existing "Template" entity in your system.
This is particularly relevant for features related to legal mandates such as cookie consent banners, which need to adhere to region-specific laws and guidelines.

### Key Reasons for the Error

Your website is configured to display templates (cookie banner/preference center) based on the visitor's geographical location. If a user from an unrecognized or unsupported location accesses your site, there may not be a corresponding template to display.

## Implications of the Error

When the "Legal Template Not Found" message is displayed, the most immediate implication is that the website may fail to present a necessary legal disclosure or consent interface — such as a cookie banner — to users from unsupported regions.
This not only affects user transparency but may also lead to non-compliance with international data protection laws and result in legal ramifications.

## How to Address "Legal Template Not Found"

To resolve this issue, you should consider the following steps:
1. **Audit Geographical Coverage**: Evaluate your current templates based on the regions from which your website is accessed. Extend coverage by enabling corresponding and/or adding templates for these regions.
2. **Integrate a Default Template**: As a temporary workaround, use the default "Global coverage" template that can be shown in regions where specific legal templates are not available. This can help fulfill basic compliance requirements, though it should not replace proper regional templates in the long term.
3. **Collaborate with Legal Experts**: Partner with legal professionals to ensure your website's compliance with data protection and privacy laws in all operational jurisdictions.
4. **Leverage Location Services**: Use location detection services to identify and segment visitors accurately, ensuring that the appropriate template is shown based on real-time data.

### Conclusion

In an era of stringent data protection laws, ensuring that your website meets legal requirements for all users is vital. The message "Legal Template Not Found" indicates gaps in legal compliance that can adversely impact both your users' experience and your business operations.
By expanding geographical template coverage, integrating fallbacks, you can maintain compliance and enhance user trust in your services.
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